Archive for October, 2009

Problems with Westin Casuarina Hotel

October 7, 2009

ordered rooms online with Westin, a good competitive rate, slightly off the strip.  At check out, Westin adds fees, even though online price was guaranteed, full price no additional fees.  Hotel staff begins pointing at signs and hand waves unconvincingly.

Westin (actually the hotel is owned by someone else) games the system, by offering a lower rate than other hotels, and they add additional charges: hotel services fees, hotel service fee tax essentially negating their rate advantage.  In the end, i paid and no customer satisfaction is provided.

I’ll skip them in the future and recommend others to do likewise.